Exchanges & Returns

We want you and your dog to be happy with your purchase. If for any reason you’re not satisfied, we’re here to help.

Returns

We accept returns within 30 days.

Items must be unused, unwashed, and in their original packaging.

For hygiene and safety reasons, used or damaged leashes cannot be returned unless they are defective on receipt.

Please use the following link to the Customer Return Portal to start your exchange or return process.

If your return is accepted, we’ll email you a return shipping label or QR code, as well as instructions on how and where to bring your package.

You can always contact us for any return question at support@mincausa.com.

Non-Returnable Items

Items showing signs of wear, chewing, or damage caused by pets

Final sale or clearance items

Defective or Incorrect Items

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect, so we can assess the issue and resolve it promptly.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Original shipping fees are non-refundable.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@mincausa.com.

How to Start a Return

To initiate a return, please visit the Customer Return Portal with your order number and reason for return.

Sincerely,

The Minca Team